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Case Studies |
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TACTICS works with our clients to create solutions with tangible results. This section provides summaries of some of our successes with both corporate and government clients.
Commonwealth Bank of Australia iSource Performance Support Solution
99% of participants surveyed stated their preference for the new TACTICS designed system and over 89% said it had already improved their ability to meet customer needs. Since the pilot, the site has been implemented and enjoys over 500,000 hits a week.
Department of Defence Pay and Conditions Manual
The TACTICS solution enabled the Department of Defence in Australia to improve the usability and accessibility of the Pay and Conditions Manual amongst Defence Force personnel. There was an 80% reduction in help desk calls in the first 6 weeks of its implementation.
AMP Training Needs.
The TACTICS solution enabled AMP to successfully meet the training needs of employees required to understand and abide by the company's information security policy.
Rabobank Transactional Banking Product Launch.
The TACTICS solution enabled Rabobank to successfully meet the transaction banking training needs of over 450 staff located across Australia and New Zealand prior to implementing the new products.
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