|
|
|
|
| |
|
|
|
|
|
| |
Performance Support |
|
|
| |
What comes after formal training?
Imagine this. You’re a system user and have just finished your training course. You settle back into your work environment and begin to use the new system. But along the way you forget certain tasks and how to complete certain activities. What do you do?
Typically most people will turn to a colleague or call the help desk for support. Research is showing that apart from the enormous cost to an organisation, these approaches can bring about unpredictable results.
• Does the colleague you turn to know the right answer?
• Is the same answer given across the entire organisation?
• How many times is the same question being asked?
• How effective is this approach?
Introducing Performance Support?
Performance support is providing the right information at the exact time it is needed. Performance support can come in many forms including a well designed manual, online help system or quick job-aid.
Smart@s
Smart@s is the TACTICS Online Performance Support Solution. Smart@s will provide your people with timely, on demand assistance at the critical moment they need it.
See: Smart@s.
|
|
| |
|
 |
| |
