Information flow within an organization is referred to as a communication network. In an organization, information often moves through a system as opposed to being free to move.
In an organization, communication networks are recurring patterns of interpersonal interactions that facilitate the flow of information. In other words, the information flow is controlled, regulated, and structured. Networks of communication can be professional or informal. To know more information about this read the power blog.
Formal Communication Network
An organizational chart is used by management to establish and define a formal communication network. An organizational chart outlines the organization’s hierarchy and reporting structure.As a result, in a formal network, only authorized channels, such memoranda, bulletins, and the intranet, are used to disseminate information.
Information passing from subordinates to superiors is known as upward communication. Discussing workplace issues, offering suggestions for development, and exchanging opinions about the job and coworkers are a few reasons for upward communication.
The pros and drawbacks of this method of communication are both present. Problem-solving is one of the main advantages. The likelihood that an issue won’t arise again when a subordinate alerts his superior to it increases since the subordinate learns from his superior how to handle it the next time. As a result, he becomes more adept at solving new issues, which enhances his managerial skills.
Information passing from supervisors to subordinates is referred to as downward communication. The most frequent uses of downward communication are to give job instructions, clarify business regulations and processes and provide performance feedback. Numerous studies have shown that the most crucial element impacting job happiness is consistent downward communication in the form of feedback offered to employees. As a result, businesses today are attempting to promote more of this kind of communication.
The risks of conducting damaging reviews and message overload are issues with this sort of communication. This means that bosses may occasionally overwhelm their employees with instructions, which causes confusion.
Communication that occurs horizontally is frequently referred to as lateral communication. It can be characterized as interaction between coworkers in the same department or between departments with distinct responsibilities. For instance, marketing managers and managers of sales and advertisingor managers of marketing and managers of finance.
In spite of these issues, horizontal or lateral communication has grown in importance relative to upward or downward communication in today’s business environment. This is due to the organizational pyramid, which represented the various levels or hierarchies within an organization, flattening.
Informal Communication Network
As we have seen with formal networks, information does not flow in a specific direction in this type of network. Additionally, the material is not disseminated via formal channels like memos, notices or bulletin boards. The knowledge need not be spread within the company; it may instead be disseminated outside of the office, wherever coworkers or associates gather socially.